If you wish to cancel a gift voucher, please contact our Customer Care team via info@hellomolly.com as quickly as possible. As long as the voucher hasn’t been used, we can cancel it for you.

We aim to pack and ship out your order as quickly as possible. If you need to cancel your order, contact us as quickly as possible on +61 2 9017 0300. We’ll try our best to accommodate the cancellation but unfortunately we cannot guarantee that it will be possible.

We aim to pack and ship out your order as quickly as possible. If you need to make a change your order, contact us as quickly as possible on +61 2 9017 0300.

We’ll try our best to accommodate the change but unfortunately we cannot guarantee that every change will be possible.

If you’re experiencing issues with Customs in your country, please contact our Customer Care team via info@hellomolly.com so that we can help you receive your order as quickly as possible.

Please note taxes and duties may be charged for international duties. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

Unfortunately on occasion our warehouse may send out an incorrect item. If this has happened to your order, please contact our Customer Care team via info@hellomolly.com so we can sort this out as quickly as possible. To expedite the process, please include your order number and a photo of the item you received as well as the tag/barcode of the item.

If an item is missing from your order, please contact our Customer Care team via info@hellomolly.com with your order number and the name of the missing item. We will resolve this issue as quickly as possible.

Hello Molly takes every measure against credit card fraud. If we suspect or our fraud system flags that your order may be fraudulent, your order will be automatically cancelled. You will receive a notice of the cancellation with the option to contact us to validate the order and have future transasctions approved without hassle! We understand this can be frustrating but it is a rare occurence and important for the protection of our customers and our brand. Thank you for understanding.

Hello Molly always strives itself on providing high quality products and service to its customers at an affordable price but from time-to-time during the order processing stage we may discover a manufacturing fault or inventory error with some products during the dispatch process.

If this happens and we are unable to fullfill the order, we reserve the right to cancel the product from the order and issue a full refund of the product price to the customer’s original payment method. The customer will be notified via e-mail of this cancellation as soon as possible.

If you believe your item is faulty, please contact our Customer Care team via info@hellomolly.com straight away with your order number, the item name and a photo of the fault. We will sort this out as quickly as possible!

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.

If you see that we’ve reduced the price of an item you recently ordered, unfortunately we cannot refund the difference. Our prices change according to stock and demand from customers as well as occasional promotions. We apologise for any inconvenience.

If your card is authorised, payment will be taken straight away and you’ll receive an email confirmation for your order. If your card is not authorised, your order will not go through. You may need to contact your card issuer.

Some payment methods occasionally have additional validations and are not authorised straight away. This is most common with Paypal or Klarna. In these cases, whil you would have received an order confirmation, your order will not be shipped until the payment is fully authorised. If you have concerns about the payment for your order please contact our Customer Care team via info@hellomolly.com straight away so we can check for you.

Hello Molly offers you the option to shop either in Australian Dollars or United States Dollars. To switch between the two currencies, simply toggle the currency icon at the top of the page.

If you are shopping on our Australian site, all orders are charged in Australian Dollars (AUD).

If you are shopping on our US site, all orders are charged in United States Dollars (USD).

If your local currency does not match the currency you are shopping in, the bank that has issued your card determines the exact exchange rate that you will be charged, but in general it should match closely with the current global rate.

For an estimate of the current rate, check XE – Foreign Exchange Rate Calculator.

Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank. That is out of our control.

As of 1 December 2019, New Zealand enacted a new GST policy wherein international retails shipping to New Zealand must pay 15% tax on parcels entering the country. As a result, when you select New Zealand as your destination country at checkout, 15% will be added to your order total (excluding shipping fees).

Your order may be subject to State Sales Tax. This is calculated at checkout and is based on your delivery address. Some states also apply sales tax to shipping so you may notice the total tax amount adjusts depending on which shipping method you select.

Once your shopping bag is full of all the items you want to purchase, you can check out by accessing your bag in the top-right corner of the screen. You will also be given the option to ‘View Bag’ in a pop-up window after you have successfully added an item to your cart.

After you click ‘Submit Order’ during the checkout process and your payment is successfully received, you will get a confirmation email from Hello Molly. If you checked out with your account you can also check the status of your order by logging into your account dashboard.

We accept various payment methods including Visa, MasterCard, American Express, PayPal, AfterPay and Hello Molly store credit. We take your payment security very seriously so be assured that your details are safe with us.

We do not accept payment via cheque or Cash On Delivery.

We take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.

If you’re paying with a valid credit card and experience an error, please double-check that you have entered the credit card details correctly.

If you have entered the correct details and still see the error, you may wish to consider checking out with an alternative payment method or contacting your card issuer.

We offer various payment options that allow you to pay in interest-free installments including AfterPay, Klarna and Shop Pay. If you select one of those options, you are subject to the terms and conditions of the respective payment method. In most cases, you will be charged the first instalment at the time of purchase and the remainder will be debited overtime per your agreed schedule with the payment processor.

Payment is arranged between you and the third-party payment processor. They will provide you with the full payment schedule as you complete the purchase (late fees apply if you fail to make a payment).

If you make a return, Hello Molly will issue store credit and you are still expected to complete your payments with the third-party.

Store credit is issued to customer accounts. If your Hello Molly account has credit on it, make sure you are logged when you check out. On the checkout page, you will have the option to apply your credit to the order! Please ensure you do not use an express checkout method however as it will bypass the store credit option. You must proceed through our standard checkout.

You will be prompted for another payment method if your store credit doesn’t cover the entire value of the order.

Also please note, accounts are not transferable between our Australian and US sites. If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at info@hellomolly.com

If you forget to apply your store credit to your order, please contact our Customer Care team at info@hellomolly.com

Payments and e-cheques made through PayPal may be subject to delays caused by the processing times between your bank or financial institution and PayPal.

In accordance with the recommendations issued by PayPal, we don’t ship out orders until we have received confirmation from PayPal that the payment has been cleared.

Orders where payments are delayed or not cleared (e-cheques) will be placed on hold until payment has been received by Hello Molly.

Occasionally we may do promotions which require you to put in the code at the shopping cart. You need to enter the code exactly as it was given to you, without any spaces. If it still doesn’t work, it’s possible that the code is expired. If you continue to have trouble, you can contact our Customer Care team at info@hellomolly.com

Sign up to our email newsletter for a one-time use discount code for new customers. If you have any trouble receiving your code, please contact our Customer Care team at info@hellomolly.com

All orders received before 2pm local Sydney time on a business day are shipped out that same day. Otherwise they’re sent out the next business day. We ship everything express so if you are within an Australian Metro Area (check here) that means next business day delivery!

Please refer to our Shipping Page for full details.

If you’re experiencing issues with Customs in your country, please contact our Customer Care team via info@hellomolly.com so that we can help you receive your order as quickly as possible.

Please note taxes and duties may be charged for international duties. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

Orders shipped from Hello Molly within Australia by default are sent with authority to leave.

Australia Post will capture a signature wherever possible however if you are not home to accept the package, if the carrier deems there is a safe place to leave the parcel he or she will do so.

Some orders may receive an option to ‘Safe Drop’ the package in the tracking e-mail from Australia Post so you may be able to request a safe drop with Australia Post via the tracking e-mail to waive the need for the signature and not require the carrier to assess whether or not it is safe to leave.

Please note that ‘Safe Drop’ is a service provided by Australia Post and not Hello Molly. Customers selecting this option do so at their own risk.

Hello Molly is not responsible for any loss of orders or delivery errors made by Australia Post or the delivery company in accordance with our Terms & Conditions.

We aim to ship all orders received before 2pm Pacific Time on a business day that same day. Otherwise they’re sent out the next business day. We use various international couriers but primarily orders are shipped via USPS or DHL Ecommerce and delivered by your local postal carrier. The average international delivery timeframe currently is up to 2 weeks.

Please refer to our Shipping Page for full details.

If your expected delivery date has passed and you still haven’t received it, please contact the courier company (details will be available in your tracking email). If they’re unhelpful, contact us through info@hellomolly.com and we’ll start investigating straight away!

A collection card for your package will be left by Australia Post if there is an attempted delivery by Australia Post but no one is at the shipping address to sign for the package or it is not safe to leave unattended.

Australia Post holds undelivered packages for collection for a limited period of time. Once the collection period has expired, Australia Post will return the package to its sender. We urge all customers to make time to collect their package at the earliest possible opportunity to avoid the package being returned to Hello Molly.

If you can’t find a collection card in your letterbox or your property but can see from the tracking that it is “Awaiting collection” at an Australia Post outlet (LPO) then you can still collect your package from the designated post office in the tracking by:

Going to the designated Post Office noted in the package tracking details where the package is awaiting collection.

Quoting your tracking number or showing the Post Office Personnel a copy of the tracking e-mail you initially received from Australia Post.

Providing photographic identification such as your driver’s licence or passport which matches the name of the recipient printed on the package. Note that you may be asked to provide additional forms of documentation to prove your identity and collect your package - this is at the discretion of the Australia Post Personnel.

From our Australian warehouse, we exclusively use Australia Post (Express Courier International - EMS) for Canadian orders. These orders will be handed over to and delivered by Canada Post.

Hello Molly doesn’t offer an overnight shipping method to the US from our Australian warehouse. For faster delivery to the USA, please ensure you are shopping on our US website.

For more information please see our Shipping Policy

If you order before 12pm on a business day you may have the option of having your order delivered between 6-10pm that evening.

For more information and a list of all eligible suburbs and post codes please visit here here.

Once your order is dispatched from our warehouse, you’ll receive a tracking email from the courier. Please follow their instructions to track your parcel. In most cases, it may take up to 24 hours for tracking information to become available. If you still don’t see any tracking details after 48 hours, please contact us at info@hellomolly.com for assistance.

If you haven’t received a tracking email, please check your junk mailbox before contacting us.

We offer evening (6pm-10pm) delivery to select postcodes in the metro Sydney area Monday to Friday (excluding public holidays). See below for a full list of suburbs where you can access this service. If you are eligible it will appear as a shipping option at check out once you put in your address details.

Please call us on 02 9017 0300 if you are experiencing technical difficulties.

Hello Molly does not offer holds or "automatic" exchanges upon return so you will receive store credit when your return has been processed which you can use to re-order the correct size/colour you needed or another item from our amazing range if you see something else you like.

Before returning items, follow the instructions on our Returns page here.

Once you have a completed Return Form, please address all eligible returns to:

Hello Molly Returns
PO BOX 286
STRAWBERRY HILLS
NSW 2012
AUSTRALIA

We strongly advise you to retain a copy of the tracking/serial number of your return package to allow for easier tracing

At this stage refunds are only offered in the case of faulty items. Change of mind returns are issued store credit. If you feel your order qualifies for a refund, please email us at returns@hellomolly.com

Refunds back to credit/debit cards can take 5-7 business days to process and appear in your account again depending on your financial institution. If you still haven’t received your refund after 7 business days, please first contact your financial institution and request an up to date status on any pending refunds on your account. If there are no pending refunds for your account, please email our Customer Care team to chase up the refund at info@hellomolly.com

Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not Hello Molly hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.

Check out our full Return Policy here.

If you wish to return something you purchased using AfterPay, the process is the same as regular returns. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.

Store credit is issued to accounts. If your Hello Molly account has credit on it, make sure you are logged when you check out. Under ‘Payment’ on the checkout page, you will have the option to apply your credit to the order!

If you make a return and don’t have an account with us, we will send an account activation email to the email address associated with your original order. Also please note, accounts are not transferable between our Australian and US sites. If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at info@hellomolly.com

Our Returns Department tries to process all returns in a timely manner but please allow up to 10 business days for your return to be processed once delivered to our office, particularly during busy periods such as the holidays.

Note that the turnaround time for returns may fluctuate from time-to-time depending on the volume of returns.

Hello Molly offers product sizes as is and does not offer an altering service.

As we stock our products from a range of suppliers and brands we are unfamiliar with whether certain products would be suitable for alterations, we advise our customers to seek expert opinion from a skilled tailor or dressmaker for information in this area.

Please be advised that we do not accept garments which have been physically altered in any way, all returns must meet all the conditions of our Returns Policy here to be accepted by our Returns Department.

We reserve the right to cancel any order if we are unable to provide the requested product. In these rare instances, you’ll be contacted immediately and given a full refund.

Different computers have different screen resolutions so it’s possible the colours, particularly neon tones, will be slightly different in real life from what you see on your screen. That said, we try very hard to represent the garments perfectly when taking photos. We emphasise any special features and try to actively show how the fabric sits and moves.

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.

We offer various payment methods to allow you to pay in installments. We do not offer holds. No product is reserved for you until you complete the ordering process.

Hello Molly releases approximately 100 NEW styles every weekend so be sure to keep an eye on (or bookmark) our New Arrivals page here every week for our newest additions.

Changes in our inventory levels are automatically reflected on our website and this includes items that have been returned to us from our customers so you may have received an e-mail notifying that it's been restocked, however, it does not necessarily mean that we have restocked the item in all sizes.

It is possible that the item in the size that you wanted was restocked, for example, 1 was returned so 1 is available for purchase on our site, and it may have already been bought by someone else on the same restock mailing list before you were able to buy it so it shows that it's out of stock when you visit the page later.

If you see an item that is clearly in stock on the product page but you can’t add it to your cart contact us straightaway at info@hellomolly.com and we’ll help as best we can.

We restock our items on a regular basis but this depends on the availability from our suppliers, therefore, we cannot give you an exact answer as to when and whether we will restock certain items.

We suggest subscribing to the item you’re after to be notified when your item or size comes back in stock. Remember to act quick when you get the email because everyone else on the notification list also gets the email!

If you’re looking to purchase the product for an upcoming event, we suggest that you look for an alternative to avoid disappointment.

In certain instances, we may be able to provide you with a restock date so if you’re particularly smitten with an item, email us at info@hellomolly.com and we’ll help as best we can.

We know it can be quite tough shopping online, particularly when it comes to sizing. You can find sizing information on each product page as well as our main size guide here.

We also suggest comparing your size to our models for an idea of the size and fit of our products by visiting the model information page here.

If you have further questions about the sizing of a particular garment, email us at info@hellomolly.com.

Our products are based on Australian sizing and we mainly stock sizes 6 (XS) to 12 (L).

We try to stock our clothing to accommodate all sizes but can be limited by supplier availability and the design of the products.

If you really like an item but aren’t ready to buy quite yet, please create an account and set up your own wishlist. This will let you keep track of your favourite Hello Molly products.

Please note this does not save or hold the items and they are still subject to being sold out before you purchase them.

Hello Molly offers you the option to shop either in Australian Dollars or United States Dollars. To switch between the two currencies, simply toggle the currency icon at the top of the page.

The email address provided when placing your order is the unique identifier for each individual order so we are unable to change the email address for orders once they are submitted.

We suggest that you create an account with your preferred email address and place your orders through that account to keep track of all your new and past Hello Molly orders.

If you put down an incorrect email address you can still enquire about your order status by contacting our Customer Care team at info@hellomolly.com

Our ordering system is able to accept all email addresses but in the event that you have tried to order using your email address and our checkout or registration system isn’t accepting it, please email our Customer Care team for assistance at info@hellomolly.com

We suggest trying an alternate email address if the first email address doesn’t work or email our Customer Care Team at info@hellomolly.com

Please do not deliberately misspell your email address (e.g. leaving out the com.au) to force the system to accept it as this would lead to you not receiving any emails relevant to your order.

After placing an order with Hello Molly, you should receive a variety of emails from us. This includes newsletters, order confirmations, return credit notes and emails from our Customer Care team. If you are not receiving any messages from Hello Molly, there may be a number of reasons for this.

Your email software may be marking our messages as spam. To stop this from happening please add info@hellomolly.com to your email address book.

Please make sure you typed in the correct email address when signing up or placing your order. To test this, try signing into your account with your email address. If it is spelled correctly but you can’t log in, it’s possible we don’t have the right address. Contact us straight away via info@hellomolly.com.

If you are still experiencing issues, contact our Customer Care team giving us as much detail as possible and we will try our best to assist you.

Order confirmation emails are sent to the email address that the customer provides at checkout.

If you haven’t received your order confirmation email within an hour of placing your order please check your SPAM/junk mailbox to see if it may have landed there. If it isn’t there, please contact our Customer Care team at info@hellomolly.com to see if we have received your order before proceeding to place a new order.

Unfortunately we cannot redirect order confirmation emails to different email addresses once the order has been placed so please make sure that you double-check your email is spelled properly at checkout before submitting your order.

If you’re experiencing issues logging in to your account to check the status of your order, edit your wishlist or use your store credit, the first step is to make sure you are trying to sign in via the correct website. Accounts are not transferable between our Australian and US sites so if you created an account on one, it will not work on the other. You will have to create a new account.

If you are still having trouble, please email us at info@hellomolly.com and we will assist you as quickly as possible.

If you wish to unsubscribe from our newsletter you can either click the ‘Unsubscribe’ link at the bottom of every email, or you can log into your Hello Molly account and adjust your subscription preferences there.